We’re all about helping you find the perfect scent — but if something isn’t right, we’ll work with you to fix it.

1. When Can You Return Something?

You can return an item if:

1. You received the wrong product.
2. The product was damaged when it arrived.

Note: For hygiene reasons, we cannot accept returns of used or opened perfumes unless they arrived damaged.

2. Return Window

Let us know within 7 days of receiving your item if there’s a problem. We won’t be able to accept return requests after that.

3. Starting the Return Process

Just email us at scenteeus@gmail.com with:

1. Your order number
2. A short explanation
3. Clear photos (if relevant)

We’ll get back to you in 1–2 business days with the next steps.

4. Eligibility for Refunds

Returned items must be:

1. The perfume should be mostly full (at least 90% of the bottle remaining).
2. It should be in good condition — with original packaging and no signs of damage or misuse.

We’ll always try to be understanding — if you’ve only tested it lightly, we’ll gladly review the return. However, bottles that are significantly used, damaged, or missing their original box may not qualify for a refund.

5. Refunds

Once your return is received and approved, we’ll refund the purchase to online payment method within 7 business days.

6. Return Shipping

1. If the return is our fault (wrong or damaged item), we’ll cover the return shipping.
2. If the return is for any other reason, the shipping cost is your responsibility.

7. Exchanges

We don’t offer direct exchanges. If you want something else, please return the item (if eligible) and place a new order.

8. Canceling Orders

Changed your mind? You can cancel within 24 hours of placing your order — just email us. If the order has shipped, cancellation isn’t possible.

9. Need Support?

We’re here to help — really.

📧 Email:

📞 Support Hours: 10:00 AM to 10:00 PM (Mon-Sat)

Thank You for Being Here!

We’re more than a fragrance brand. You’re more than a customer.
Together, we’re Scenteeus.